CHALLENGE 
The initial version of this service was created as a master’s project by a member of my Multimedia Development team. It was later adopted as an official Kent State application. Since it was developed by a single person in a short time-frame without a lot of input, I felt it was prudent to get user feedback and involve a designer. 

TEAM 
UX team: myself and two others
Development team: myself (manager), two developers, one designer 

MY ROLE 
I was manager of the development team and an equal participant on the UX team. 

ACTIVITIES PERFORMED 
The UX team worked together to develop and distribute two preliminary user feedback surveys. 
I used the responses to create a requirements analysis to steer usability testing. 
I conducted the usability tests in the Kent State University Usability Lab, which was equipped with eye tracking software and recording capabilities while my teammates and the primary developer observed from another room.
I led brainstorming and ideation sessions and collaborated on wireframes and structure planning. The development team took it from there while I returned to the role of art director and supervisor.

Note: I find it valuable to involve people who are not part of the UX team to be part of the process. Being told there may be an issue and witnessing a user stumble through a process inform the developer in very different ways.